Project Coordinator

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We are seeking a Project Coordinator to deliver customer service directly to our top-tier clients and achieve a high degree of customer satisfaction while meeting customer SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage ongoing deployment schedules, and handle multiple competing priorities. Shift timings: 8:00 PM to 5:00 AM (PK time).

Key Responsibilities

• • Coordinate the deployment processes and manage ongoing project schedules
• • Coordinate with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
• • Handle Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
• • Work effectively in a team environment and contribute to accomplishing team goals
• • Develop firm understanding of the principles and best practices of inventory management
• • Manage project tools including Client dashboards, Smartsheets and MS Excel
• • Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and internal changes
• • Apply independent decision-making and demonstrate intellectual abilities in problem-solving

Requirements

• ✓ Bachelor's degree in IT/Business Administration or any other related field
• ✓ Strong customer service skills with focus on top-tier client satisfaction
• ✓ Excellent organization skills and process expertise
• ✓ Ability to deal with ambiguity and adapt to changing priorities
• ✓ Excellent verbal and written communication skills
• ✓ Ability to meet aggressive deadlines consistently
• ✓ Analytical with excellent problem-solving skills
• ✓ Very driven, team-oriented and active participant in accomplishing team goals
• ✓ Ability to work with little or no supervision
• ✓ Experience with IT solution delivery and project management is preferred

Skills & Expertise

What We Offer

• ✓ Life insurance coverage
• ✓ Optional health insurance
• ✓ EOBI (Old Age Benefit Institution)
• ✓ Voluntary pension scheme in line with Company policy
• ✓ Complimentary meals
• ✓ Access to in-house gym
• ✓ Inclusive and diverse workplace
• ✓ Equal opportunity employer with no discrimination