IT Operations Officer (Digital Services) - Level 8 at World Food Programme (WFP) Pakistan 2026

About the Job

The World Food Programme (WFP), the 2020 Nobel Peace Prize Laureate and the world's largest humanitarian organization, is seeking a qualified national professional to join its team in Pakistan.

The IT Operations Officer (Digital Services) will contribute to the development, deployment, and management of efficient and innovative IT solutions. This position plays a critical role in ensuring that technology systems seamlessly enable staff to deliver vital food assistance to beneficiaries in alignment with WFP's global strategy and information management policies. This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within the same job profile at the current or lower level in Pakistan.

Job Details

• Job Requisition ID: JR123645
• Grade: Level 8 or equivalent
• Locations: Islamabad (primary), Muzaffarabad, Peshawar, Lahore, and Quetta (Pakistan)
• Job Type: Full-time / National Position (Open to Pakistan Nationals Only)
• Posted On: June 5, 2026
• Deadline for Applications: June 18, 2026, at 23:59 GMT+05:00 (Pakistan Standard Time)
• Company: World Food Programme (WFP)

Key Responsibilities

• System Development & Deployment: Developing, configuring, customizing, and deploying IT systems aligned with business needs while ensuring strict compliance with corporate information management strategies and IT policies.
• Data Integration & Migration: Managing data migration and system integration across core corporate infrastructure, including specialized tools such as SCOPE and CFM (Sugar CRM).
• Business Analysis & Requirements Gathering: Capturing, analyzing, and documenting complex business requirements using flowcharts, diagrams, user experience designs, data models, and storyboards.
• Technical Documentation: Writing detailed technical specifications for developed applications to ensure full traceability to source requirements, and maintaining comprehensive technical documentation for functionality coverage.
• Operations & Budgetary Support: Contributing to the formulation of IT plans and budgets, managing deployment costs, and evaluating data to prepare accurate reports that enhance cost-efficiencies.
• Procurement & Specifications: Drafting detailed technical specifications and tender documents to support the cost-effective procurement of IT/TC equipment, products, and services in line with UN regulations.
• Network & Security Monitoring: Maintaining and monitoring local and wide area networks, ensuring robust data security measures, managing access controls, and resolving technical issues for users.
• Team Leadership & Capacity Building: Guiding and supervising junior staff members, resolving complex analytical queries, and designing targeted technical training programs.
• Emergency Preparedness: Implementing standard emergency preparedness and contingency protocols, including operational plans to maintain basic IT functionality or rapidly deploy systems during a crisis.

Requirements

• Education: An Advanced University degree (Master's or equivalent) in IT, Computer Science, Software Development, or a relevant field. Alternatively, a First University degree (Bachelor's) combined with additional years of related work experience or advanced technical training may be accepted.
• Experience: Minimum of 3 years of professional or managerial experience in Information Management and System Development. Prior experience working with an International Organization, the UN system, or government institutions is highly desirable.
• Technical Skills & Track Record: Direct experience assisting in the design and development of applications to fulfill business requirements. Proven capability in utilizing specialized knowledge to resolve complex IT support and infrastructure challenges. Demonstrated experience contributing to IT project lifecycles through business requirement analysis.
• Language: Fluency in both oral and written communication in English and Urdu is mandatory.

How to Apply

To submit an application, candidates must visit the secure WFP Workday Portal. Applicants must ensure their internal profile details are entirely accurate, complete, and updated with detailed employment history, academic qualifications, language proficiencies, and UN grade levels (if applicable). At the initial stage, only a current CV and Cover Letter are required to process the submission.

Expert Advice

1. Highlight Experience with Corporate Platforms (SCOPE/Sugar CRM)

WFP explicitly highlights corporate platforms like SCOPE and Sugar CRM in its core workflow requirements. Candidates who possess direct experience with these systems or equivalent large-scale enterprise CRM and identity management systems should position this experience prominently at the top of their CV to clear early screening filters.

2. Emphasize Business Analysis and Modeling Artifacts

This role demands a strong capability to translate non-technical humanitarian needs into technical frameworks. Candidates should ensure their application references specific artifacts they have created in past roles, such as user experience designs, data models, UML diagrams, flowcharts, or structured storyboards.

3. Align with the UN Competency and Leadership Framework

Selection within the UN system relies heavily on competency-based screening. Applicants must review the WFP Leadership Framework and ensure their cover letter and resume reflect core values such as collaboration, integrity, and inclusion. Preparing clear examples using the STAR methodology (Situation, Task, Action, Result) regarding emergency preparedness or cross-functional team supervision will significantly improve interview performance.

4. Note on Roster Selection

Because this vacancy serves to build an institutional roster, candidates who pass the rigorous assessment phases but are not selected for immediate openings will be placed in a prequalified pool. This placement frequently fast-tracks candidates for subsequent regional vacancies in locations like Peshawar or Quetta without undergoing the entire initial testing cycle again.