Consular and Passport Manager (Islamabad)

The Department of Foreign Affairs and Trade (DFAT) is seeking a skilled and dedicated Consular and Passport Manager to manage consular, passport, and notarial services for Australian citizens in Pakistan. This is a non-ongoing full-time position on a one-year contract (with possibility of extension) based in Islamabad. The successful candidate will oversee the delivery of high-quality consular services, manage passport operations, handle emergency assistance requirements, and ensure compliance with Australian government policies. This role requires strong leadership abilities, excellent organizational skills, and a commitment to serving Australian citizens and the broader Australian mission in Pakistan.

Key Responsibilities

• • Manage all consular services for Australian citizens including visa matters, citizenship, and documentation services
• • Oversee passport operations and manage passport issuance, renewal, and cancellation processes
• • Handle notarial services and authenticate official documents
• • Lead emergency management and consular assistance operations outside regular office hours
• • Develop and maintain business continuity plans for critical consular operations
• • Supervise and manage consular staff team performance and professional development
• • Provide emergency consular assistance to Australian citizens in distress
• • Coordinate travel within Pakistan for consular matters and citizen assistance
• • Ensure compliance with DFAT policies, procedures, and security protocols
• • Maintain accurate records of consular cases and maintain confidentiality
• • Liaise with Pakistani authorities and international partners
• • Monitor workload and resource allocation for optimal service delivery
• • Prepare reports on consular activities and service statistics
• • Update and maintain standard operating procedures for consular operations
• • Participate in training and professional development initiatives

Requirements

• ✓ Minimum Bachelor's degree from recognized institution
• ✓ Minimum 5+ years of professional experience in consular services, passport administration, or related government roles
• ✓ Strong understanding of Australian foreign policy and diplomatic protocols
• ✓ Excellent organizational and project management capabilities
• ✓ Demonstrated leadership experience managing teams and staff
• ✓ Strong communication skills in English (written and verbal)
• ✓ Ability to work under pressure and manage sensitive situations
• ✓ Knowledge of Australian visa and citizenship procedures
• ✓ Experience with emergency management and crisis response
• ✓ Proficiency with computer systems and office applications
• ✓ Valid driver's license and willingness to travel within Pakistan
• ✓ Medical clearance and police verification required
• ✓ Commitment to Australian values and service excellence

Skills & Expertise

What We Offer

• ✓ Employment with Australian Government Department of Foreign Affairs and Trade
• ✓ Annual salary: PKR 411,197
• ✓ Government employment benefits and allowances
• ✓ Professional development and training opportunities
• ✓ Health and medical benefits
• ✓ Work-life balance initiatives
• ✓ Opportunity to serve Australian citizens abroad
• ✓ Experience in international diplomacy and consular services
• ✓ Career progression within DFAT or broader Australian Government
• ✓ Contribution to Australia-Pakistan bilateral relations