Account Manager – Client Services (Digital & Social Media)

About the Job

Are you a strategic thinker with a passion for digital marketing and client success? IO Digital is seeking a motivated, enthusiastic, and results-driven Account Manager – Client Services to join our growing team in Karachi.

In this role, you will bridge the gap between our high-profile clients and internal creative powerhouses. You will take full ownership of client accounts, drive robust social media marketing strategies, oversee campaign executions, and manage vibrant online communities. If you thrive in a fast-paced environment and want to shape the digital footprint of leading brands, we want to hear from you.

Job Detail

• Location: Karachi, Pakistan (On-site)
• Department: Client Services / Account Management
• Job Type: Full-time

Key Responsibilities

As an Account Manager, your day-to-day operations will involve:

• Client Relationship Management: Act as the primary, client-facing point of contact for all digital and social media initiatives. Ensure crystal-clear communication and smooth coordination across periodic, always-on, and ad-hoc campaigns.
• Campaign Coordination: Partner closely with internal specialized teams—including graphic design, 2D/3D animation, media buying, public relations (PR), influencer marketing (IM), and content creation—to deliver seamless campaigns.
• Content & Community Oversight: Publish and schedule organic content (posts, stories, reels, videos) across critical platforms like Meta (Facebook & Instagram), LinkedIn, TikTok, YouTube, and X (Twitter). Oversee community moderation and brand engagement.
• Strategy & Presentations: Develop comprehensive always-on social media calendars and present innovative campaign ideas, creative concepts, and project pitches directly to clients.
• Event & Activation Leadership: Monitor and lead all agency deliverables during live client events, including video shoots, special day productions, and real-time activations.
• Reporting & Analytics: Gather campaign performance metrics to prepare thorough client reports, documentation, and performance decks highlighting key growth metrics.

Required Qualifications & Skills

To excel in this role, you should meet the following criteria:

• Education: Bachelor's degree in Marketing, Communications, Business Administration, or a closely related field.
• Experience: 2-3 years of proven experience in social media management, account coordination, or digital agency environments is highly preferred.
• Communication: Exceptional verbal and written English communication skills, with a knack for professional client handling.
• Platform Knowledge: A deep, native understanding of social media platform algorithms, analytics tools, and audience engagement best practices.
• Tools: High proficiency in Microsoft Office Suite (especially PowerPoint and Excel) and collaborative project management tools.
• Soft Skills: Strong time-management abilities, creative problem-solving skills, and a collaborative team mindset.

How to Apply

Ready to take your digital career to the next level with IO Digital? Follow these steps to apply:

1. Navigate directly to the official IO Digital Account Manager Job Application Page.
2. Scroll to the bottom of the page to find the application form.
3. Provide your Full Name, Email Address, and Phone Number.
4. Upload your updated CV/Resume (preferably in PDF format).
5. Click Send to submit your application directly to the HR and talent acquisition team.

Expert Advice for Applicants

Tailor Your Portfolio to the Role: In client services, performance speaks louder than words. When you apply or sit for an interview, don't just say you managed accounts—showcase specific campaigns you steered. Highlight metrics like percentage growth in engagement, successful influencer collaborations, or how you resolved a tight client deadline. Proving that you understand both the creative side and the analytical reporting side will instantly set you apart from other candidates.