Assistant Manager Change Management II at Pakistan Single Window Karachi 2026

About the Job

Pakistan Single Window (PSW) is a government-led initiative operating under the Ministry of Commerce, Government of Pakistan. PSW aims to digitize and streamline trade-related processes by providing a single platform for cross-border trade facilitation, enabling traders, businesses, and government agencies to exchange trade data and documents seamlessly. The organization plays a pivotal role in Pakistan's vision to modernize trade compliance and reduce business costs.

PSW is hiring an Assistant Manager Change Management II (Job Code: DM 019) based in Karachi, Sindh. This full-time, on-site role sits within the Domain Management function and is responsible for driving stakeholder engagement, designing change management strategies, building capacity across user groups, and ensuring effective adoption of PSW's deployed modules and digital trade solutions.

Job Details

Responsibilities

• Liaise with public and private sector stakeholders and build strategic partnerships to support capacity-building initiatives, identify target audiences, and ensure effective engagement for change programs
• Plan and execute structured change management trainings, workshops, seminars, stakeholder sessions, and represent the organization in B2B events and trade shows in collaboration with internal and external teams
• Identify outreach opportunities and generate leads to expand the reach and effectiveness of change initiatives
• Develop well-researched concept notes, presentations, and change communication materials
• Create, update, and maintain user manuals and implementation guides for all deployed modules in collaboration with subject matter experts, ensuring accuracy and relevance
• Assist the Manager in developing and implementing change management strategies, including stakeholder analysis, impact assessment, communication planning, readiness assessment, and end-user training frameworks
• Facilitate and moderate change-related sessions with diverse stakeholders to drive alignment, participation, and adoption
• Prepare monthly progress reports for the Manager, including key achievements, stakeholder engagement updates, challenges, and data-driven insights

Requirements

• A minimum of 16 years of education, with a bachelor's degree in Business Management, Communications, or a related field
• 4+ years of experience in communication, stakeholder management, or a similar field
• Strong knowledge and experience in change management principles, methodologies, and tools
• Excellent oral and written communication skills, with the ability to effectively engage diverse audiences
• Familiarity with project management approaches and the software development lifecycle
• Proven experience working with cross-functional teams and stakeholders to gather and document requirements
• Experience in the public sector is an advantage
• Proficiency in Agile Project Management

Benefits

• Competitive salary
• Fuel Card
• Health benefits
• Professional development opportunities
• Inclusive work culture & much more

How to Apply

• Apply online via the Workable portal
• Job Code: DM 019
• Pakistan Single Window, Karachi, Sindh, Pakistan

Expert Tips

• Tailor your CV to PSW's trade digitization mission: Pakistan Single Window is a digital trade facilitation platform. Frame your change management experience in the context of technology adoption, system rollouts, or digital transformation projects. Demonstrating familiarity with trade, customs, or government digital initiatives will make your profile stand out immediately.
• Quantify your stakeholder engagement track record: The role requires B2B representation and outreach lead generation. On your CV, include specific figures such as number of workshops conducted, attendees trained, or stakeholder groups engaged. Concrete numbers make a stronger impact than general descriptions.
• Highlight any public sector experience prominently: The job explicitly states public sector experience is an advantage. If you have worked with any government body, regulatory authority, or public-private initiative, give it a dedicated section or callout on your CV rather than burying it in a general work history.
• Prepare examples of change communication materials for the interview: The role requires concept notes, presentations, and user manuals. Bring portfolio samples or be ready to describe specific pieces of change communication content you have produced, including their purpose, audience, and outcomes.
• Demonstrate Agile familiarity with a concrete project example: Proficiency in Agile Project Management is listed as a requirement. Prepare an interview example of a project or initiative where you applied Agile methods, such as sprint planning, backlog management, or stakeholder retrospectives, to show genuine hands-on experience rather than just theoretical knowledge.