Product Excellence Manager I at Pakistan Single Window Karachi 2026

About the Job

Pakistan Single Window (PSW) is a national government initiative under the Ministry of Commerce, Government of Pakistan. PSW is building a unified digital trade platform that connects traders, customs authorities, shipping lines, and regulatory agencies across Pakistan. The Innovation and Special Projects function drives the development of new product capabilities and strategic initiatives that keep PSW's platform at the forefront of digital trade facilitation in the region.

PSW is hiring a Product Excellence Manager I (Job Code: SP 008) based in Karachi, Sindh. This is a full-time, on-site role within the Innovation & Special Projects department. The Product Excellence Manager will serve as the primary point of contact for product decisions, maintain a well-prioritized product backlog, define user stories and acceptance criteria, guide cross-functional development teams through agile delivery, bridge technical and non-technical stakeholder groups, and drive product success through continuous feedback, performance monitoring, and competitive awareness.

Job Details

Responsibilities

• Act as the primary point of contact for product-related decisions, clarifications, and priorities
• Collaborate with stakeholders, customers, and development teams to define and refine product features, functionality, and user stories
• Collaborate with the scrum master for the timelines of software deliverables
• Ability to oversee different products and understanding the interdependencies/integration touchpoints among the products
• Develop and maintain a clear and well-prioritized product backlog, ensuring it reflects customer needs, market trends, and business objectives
• Create detailed user stories, acceptance criteria, and product requirements that guide the development process
• Review the SRS documents shared by business analysts and share the business impact analysis with respect to the product
• Ability to communicate any technical challenges with respect to the product, stemming from the business requirements shared by the customer
• Prioritize and sequence the backlog to maximize value, considering factors such as user impact, technical feasibility, and business value
• Provide ongoing direction and guidance to development teams during sprints, ensuring a shared understanding of the product vision and goals
• Participate in sprint planning, reviews, and retrospective meetings to ensure the team's progress aligns with the product roadmap
• Continuously gather feedback from stakeholders and customers, incorporating insights to refine product features and enhance user experiences
• Make swift and informed decisions during development to address unexpected challenges and seize opportunities
• Act as a bridge between technical and non-technical stakeholders, translating business requirements into actionable tasks for the development team
• Maintain a deep understanding of the competitive landscape and market trends to ensure our products remain relevant and innovative
• Collaborate with design and user experience teams to create intuitive and user-friendly interfaces
• Drive the product's success through effective communication, monitoring key performance indicators, and addressing any issues that arise
• Conduct regular demos and presentations to showcase product features and updates to stakeholders

Requirements

• Bachelor's in Computer Science or a relevant field
• Minimum 9-10 years of relevant work experience
• In-depth knowledge of the industry and domain in which the organization operates; understanding market trends, competitors, and customer needs is crucial for strategic product decisions
• Proven ability to manage complex stakeholder relationships, including development teams, business analysts, designers, senior management, and external partners or clients
• Strong leadership qualities to guide and inspire the development team, set a clear product vision, and lead strategic product planning
• The ability to make critical decisions, resolve conflicts, and provide clear direction to the development team, often in complex and ambiguous situations
• Experience in leading cross-functional teams, including coaching and mentoring less experienced product team members

Benefits

• Competitive salary
• Fuel Card
• Health benefits
• Professional development opportunities
• Inclusive work culture & much more

How to Apply

• Apply online via the Workable portal
• Job Code: SP 008
• Last Date: 30 June 2026
• Pakistan Single Window, Karachi, Sindh, Pakistan

How to Prepare for This Role

1. Product Excellence Manager I at PSW requires a minimum of 9-10 years of product ownership experience. Interviewers will assess your ability to own a product end to end, from backlog prioritization through sprint delivery to executive stakeholder communication. Frame your CV around product outcomes you drove and the business impact you created, not just roles you held within product teams.
2. Backlog management and user story creation are core responsibilities. Prepare concrete examples of how you have built and maintained a prioritized product backlog, written detailed acceptance criteria, and communicated the product roadmap to both technical engineers and non-technical business stakeholders. The more specific your examples, the stronger your candidacy.
3. The role requires reviewing SRS documents and providing business impact analysis. Be ready to discuss how you have translated complex business requirements into actionable development tasks, and how you have managed situations where technical constraints conflicted with customer expectations or business priorities.
4. Agile delivery is central to this position. You will collaborate with a scrum master, lead sprint planning, reviews, and retrospectives, and maintain alignment between team progress and the product roadmap. Prepare examples of how you have managed sprint ceremonies, reprioritized backlogs mid-sprint, and course-corrected delivery without disrupting team velocity.
5. The role requires overseeing multiple products and mapping interdependencies and integration touchpoints across them. Prepare examples of situations where you managed concurrent products, coordinated cross-product dependencies, and prevented delivery conflicts between separate development streams.
6. Stakeholder management at the level of senior management, external partners, and clients is explicitly required. Prepare examples of how you have navigated difficult stakeholder conflicts, aligned competing priorities, and presented product roadmaps or decisions to executive audiences. Your ability to manage upward and lead teams simultaneously will be directly assessed at the interview.