Branch Operations Manager

National Bank of Pakistan seeks Branch Operations Manager (OG-II / OG-I) for Aitemaad Islamic Banking division. Report to Regional Executive – Operations. Manage all branch operations, ensure internal controls, compliance, KYC/AML, audit management, customer service, ATM operations, security, cash management, and MIS reporting. Requires 4+ years banking with 2+ years core branch operations experience. Positions in Siah Dik, Chakswari, and Lahore.

Key Responsibilities

• • Be responsible for all branch operations ensuring efficient internal control measures and compliance mechanisms
• • Facilitate Branch Manager in achieving business KPIs and assist in annual budget development and compliance
• • Ensure compliance of Banking Laws, Regulations, instructions and SOP including Shariah Compliance in all tasks
• • Ensure opening and closing of branch operations on predefined bank timings and address customer queries/issues
• • Oversee branch administrative and operational staff and facilitate smooth workflow between departments
• • Supervise all data processing activities and ensure preparation of debit/credit vouchers for daily transactions
• • Supervise account opening process and ensure error-free, timely interbranch transaction execution
• • Ensure Regulatory, KYC/AML/Compliance regulations are strictly implemented during customer relationship establishment
• • Supervise daily compilation and preparation of Statement of affairs and periodic reports/statistics
• • Ensure no un-adjusted General Ledgers (GLs), no pending AML alerts, and no high-risk KYC cases in the branch
• • Ensure all audit observations are addressed and implement Corrective Action Plan (CAP) and Diarized Audit Findings
• • Maintain highest customer service standards to ensure zero complaint management within Turn Around Time (TAT)
• • Review and authorize requests for cancellation, lost/misplacement of remittance instruments
• • Assure collection of utility bills from customers and ensure fund transfers to hub branch
• • Facilitate locker operations to locker holders and ensure proper locker register recording
• • Ensure safe custody of Security & Financial documents and proper collateral management
• • Supervise all credit operations related functions performance (if applicable)
• • Ensure Branch Security Arrangements including guarding, Alarm system and CCTV functionality
• • Supervise development of periodic cash requirements and oversee daily cash issuance/receipt in Vault
• • Ensure timely opening/closing of computerized banking systems and start/end of Day processes
• • Coordinate with Regional Data Centre in case of problems during system processes/day
• • Ensure monthly reporting of all MIS related to branch operations
• • Maintain all files, registers/documentations and comprehensive records maintenance for daily operations
• • Assure that Branch ATMs (including offsite ATMs) are in order with functional CCTV and proper notice placement
• • Ensure cash feeding, cash balancing, alternate power supply availability and rolls in ATMs linked with Branch
• • Ensure fair treatment to customers and educate them about financial products and address concerns/complaints
• • Facilitate (wherever required) review/extra arrangements for visiting Customers, senior citizens, women, PWDs
• • Ensure office discipline, dress code and upkeep of branch premises including hygiene and asset safety
• • Ensure all processes are completed within specified TAT
• • Perform any other assignment as assigned by supervisor(s)

Requirements

• ✓ Minimum Graduation from a local or international university/college/institute recognized by HEC of Pakistan
• ✓ Master's degree, Islamic Banking certification/degree or diploma preferred
• ✓ Minimum 04 years of banking experience
• ✓ 02 years in core branch operations (mandatory)
• ✓ Sound knowledge of SBP Prudential Regulations (PRs) and Islamic banking products
• ✓ Strong understanding of branch banking operations
• ✓ Good leadership and branch management skills
• ✓ Good business acumen and expertise in process efficiency
• ✓ Good analytical and customer-handling skills
• ✓ Excellent written and verbal communication with good interpersonal skills
• ✓ Proficient in MS Office suite (Outlook, Excel, Word, PowerPoint)
• ✓ Local candidates and domicile holders of mentioned area given preference
• ✓ Females encouraged to apply

Skills & Expertise

What We Offer

• ✓ Competitive compensation package as per Bank's Policy
• ✓ Performance-based incentives and bonuses
• ✓ Comprehensive healthcare benefits
• ✓ Retirement and pension benefits
• ✓ Professional development and training
• ✓ Contractual employment for 3 years with possibility of renewal