Customer Support Executive

Snoonu, Qatar's homegrown Super App, seeks a Customer Support Executive for our Karachi office. Manage high-volume incoming calls and chats, identify customer needs, build sustainable relationships, and provide exceptional service. Handle customer frustrations professionally, meet service targets, and escalate issues efficiently. Join a global tech-driven team obsessed with innovation and customer satisfaction. Requires 1+ year call centre experience, excellent English/Arabic, and strong leadership potential.

Key Responsibilities

• • Manage a large number of incoming calls and chats efficiently
• • Identify and assess customers' needs to achieve satisfaction
• • Build sustainable relationships and trust with customer accounts through open communication
• • Demonstrate availability and maintain good attitude when receiving customer frustration
• • Change bad customer perceptions of service through professional handling
• • Provide accurate, valid, and complete information using right methods/tools
• • Meet personal/team targets and call/chat handling quotas consistently
• • Follow communication procedures, guidelines, and policies
• • Be the customer's advocate and prioritize escalations for high efficiency
• • Resolve issues with high efficiency and ensure customer satisfaction

Requirements

• ✓ Strong phone contact handling skills and active listening abilities
• ✓ Good leadership skills and ability to guide junior team members
• ✓ Minimum academic qualification: Intermediate/OA Levels
• ✓ Proven experience of at least 1 year in customer service department (Call Centre)
• ✓ Familiarity with industry practices and professional standards
• ✓ Excellent English or Arabic language skills (written, oral, and presentation)
• ✓ Able to use computer software efficiently including MS Office (Word, Excel, PowerPoint)
• ✓ Able to work in rotational shifts

Skills & Expertise

What We Offer

• ✓ Remote & Global Vibes - Collaborate with worldwide crew
• ✓ Brain Boosters - Learning budgets and access to courses
• ✓ Builder's Playground - Own your tasks with autonomy
• ✓ Shared Success - Equity offered to employees
• ✓ Flexible Time Off - Generous leave and wellness policies
• ✓ Agile Work Environment - Scrum-based methodology
• ✓ Competitive compensation as per experience
• ✓ Career growth and development opportunities