Manager / Director Customer Relations

Karachi Water & Sewerage Corporation invites applications for Manager / Director Customer Relations position under the Corporate Communications Division. This role is responsible for maintaining liaison with KW&SC consumers and addressing grievance and complaints redressal through continuous customer engagement.

Key Responsibilities

• • Responsibilities as per organization's requirements and job description

Requirements

• ✓ Master's degree in Business Administration (Marketing), Communication, Public Relations, or any other related field
• ✓ Certifications/specialized trainings in a relevant field such as CRM (preferred)
• ✓ Minimum 8 years of experience in customer relations, sales or marketing
• ✓ At least 2 years in a senior role
• ✓ Supervisory experience at complaint management centers (preferred)
• ✓ Age limit: Maximum 45 years

Skills & Expertise

What We Offer

• ✓ Competitive, market-based remuneration
• ✓ 3 years' annually renewable contract position